Terms of Use

 

 

Version 2.0 — effective as of 21 October 2026

They replace the version of 24 July 2025.

 

In short

 

This summary helps you read. It does not replace the full text below.

• Balnz is free. You must be 13 or older and live in Belgium.

• During a Challenge, you stay in Balnz. The app measures your screen time to know whether you won. Cheating means you lose.

• Diam's are game points with no money value. You exchange them for Rewards from partner brands.

• Community: if you win a Challenge, your photo is shown to your friends for 24 hours, then it is deleted. There is zero tolerance for objectionable content.

• You can Report a photo. A person on the Balnz team checks every report, within 24 hours.

• You can Delete a friend: you no longer see each other's photos.

• The app measures its use and its crashes with Firebase (Google), without your name or your phone number.

• You can delete your account at any time.

• One single address to reach us: support@balnz.io.

 

1. Who we are

 

Balnz is a brand of BALNZ SRL, a company governed by Belgian law.

• Registered office: Rue Jules Cockx 10, 1160 Brussels, Belgium

• Company number: BE 1022.382.572

• Email: support@balnz.io

 

In these Terms:

• "Balnz", "we" and "us" mean BALNZ SRL;

• "you" and "User" mean anyone who uses Balnz. There is only one kind of User: the same rules apply to everyone, whatever your age, from 13 up;

• "the app" means the Balnz app on iPhone and Android;

• "Terms" means this text.

 

2. What Balnz does

 

Balnz helps you spend less time on your phone and more time in real life. With the app, you can:

• start or join Challenges: a set time during which you stay in Balnz without using the other apps on your phone, alone or with others;

• earn Diam's when you win a Challenge;

• exchange your Diam's for Rewards offered by partner brands;

• set your own Reward in a custom Challenge;

• share your wins with your friends in the Feed (Community), and on Instagram if you want;

• follow your progress.

 

These features may change (section 20).

 

3. Accepting these Terms

 

To create your account, you tick the box "I accept Balnz's Privacy Policy and Terms of Use". From then on, these Terms apply between you and Balnz. Please also read our Privacy Policy: it explains what we do with your data.

 

You can read these Terms again at any time in the app (Profile) and on www.balnz.io.

 

Balnz is free. Nothing in the app can be bought with money.

 

4. Who can use Balnz

 

• You must be at least 13 years old and live in Belgium.

• If you are under 18, talk about Balnz with your parents or the adult who looks after you. They can read these Terms and write to us if they have a question.

• One account per person, and an account belongs to one person only.

• The information you give when you sign up (first name, last name, date of birth, phone number) must be true. Update it if it changes.

• If we learn that an account belongs to someone under 13, we close it and delete their data.

 

5. Your account

 

• You log in with your phone number and a code sent by text message. Never give this code to anyone else: the Balnz team will never ask you for it.

• You choose a nickname. It can be made up, but you may not pretend to be someone else (another person, a brand, the Balnz team).

• Your nickname, your profile photo and the text of a Reward you write yourself must follow the rules in section 10.

• Think someone is using your account? Email us straight away at support@balnz.io.

 

6. Challenges and screen time measurement

 

6.1 How it works. A Challenge has a length chosen in advance. To win it, you stay in Balnz until the end, without using the other apps on your phone. The exact rules (for example how long you can leave Balnz before you lose) are explained in the app.

 

6.2 Screen Time. To judge a Challenge, Balnz needs access to your phone's screen time (on iPhone: "Screen Time"; on Android: "Usage access"). Without this access, you cannot play. You can withdraw it at any time in your phone's settings.

 

Balnz does not read what you do in your other apps: not your messages, not your photos, not the pages you visit. During a Challenge, Balnz only knows whether you left Balnz, whether you used another app (which one) and for how long. The details are in the Privacy Policy.

 

6.3 The verdict. The Balnz server decides whether you won, based on what your phone sends it. This calculation is automatic. The measurement also depends on your phone and its system (Apple, Google): it can sometimes be wrong. Think a verdict is wrong? Write to us from Profile › Support & Feedback or at support@balnz.io. A person on the team checks and, if we got it wrong, we fix it (for example by giving your Diam's back).

 

6.4 No cheating. You may not trick the measurement: modifying the app or your phone, getting around Screen Time, changing your phone's clock, using a tool that plays for you, and so on. If we find cheating, the Challenge is lost, any Diam's won that way are removed, and we may suspend or close your account (section 16).

 

6.5 Group Challenges. You can invite people to a Challenge, or join one when invited. Participants see your nickname, your profile photo and your result. Only invite people you know.

 

6.6 Your safety first. Balnz must never stop you from calling for help. In an emergency, call 112: leaving a Challenge only means you lose that Challenge. Balnz is not a medical tool. If the way you use your phone worries you, talk to an adult you trust or to a professional.

 

7. Diam's

 

• Diam's are game points. You earn them by winning Challenges and, sometimes, through bonuses announced in the app (for example the first time you share a photo on Instagram, section 13).

• They have no money value: they cannot be bought, sold, exchanged for money or given to someone else.

• The number of Diam's for a Challenge is shown before you start it. We may change these rules for the future; the Diam's you have already earned stay in your account.

• If Diam's were credited by mistake or through cheating, we may remove them. We will tell you.

• If you delete your account, your Diam's are lost.

 

8. Rewards

 

• Rewards are benefits (discounts, gifts, tickets…) offered by partner brands. You unlock them with your Diam's.

• Each Reward shows its conditions: its price in Diam's, its expiry date, where and how to use it, and sometimes a limited stock. Read them before you unlock.

• An unlocked Reward gives you a code (code, QR code or barcode) to show the partner. Keep it to yourself: anyone who has it can use it instead of you.

• The product or service is provided by the partner, who is responsible for it. Balnz is responsible for giving you a valid code. A code doesn't work? Email support@balnz.io: we will find a solution with the partner (another code, or your Diam's back).

• An unlocked Reward cannot be exchanged for money, unless the law or the partner provides otherwise.

• The catalogue changes: a Reward may disappear when its stock or its period runs out.

• Custom Challenge: the Reward you write yourself (for example "a movie with my brother") is a promise between you and the people involved. Balnz does not provide it.

 

9. Community: the photo of your win

 

• In a Challenge's waiting room, you can take a photo of your activity with the Balnz camera. One photo per Challenge. It is never compulsory.

• If you win the Challenge, Balnz posts your photo in the Feed. If you lose or leave the Challenge, your photo is deleted.

• The Feed is not public. Your photo can be seen by you and your friends, for 24 hours. The Balnz team may see it if it is reported.

• Your friends are the people you have won a group Challenge with. They can like your photo, see who liked it, and see the Challenge's participants and result.

• At the end of the 24 hours, your photo is deleted, file included.

• Want one of your photos to disappear sooner? Email support@balnz.io: we will remove it.

 

10. Zero tolerance: what is forbidden

 

10.1 Content. Balnz has zero tolerance for objectionable content. Only post photos you have the right to show. In particular, the following are forbidden:

• nudity and any sexual content;

• any sexual or exploitative image of a minor (Balnz reports it to the police straight away);

• violence, threats, self-harm;

• harassment and mockery;

• racism, hate and discrimination;

• showcasing drugs, alcohol or tobacco;

• a photo of someone who does not agree to it, or that humiliates them;

• other people's personal details (address, phone number, number plate…);

• advertising, spam and scams;

• a work, image or brand that is not yours;

• anything illegal.

 

These rules apply to everything you show in Balnz: your Feed photos, your profile photo, your nickname and the text of a Reward you write yourself.

 

10.2 Behaviour. It is also forbidden to:

• cheat (section 6.4);

• create several accounts, for example to earn more Diam's or Rewards;

• sell, buy or lend an account, Diam's or Reward codes;

• pretend to be someone else;

• use Balnz to advertise or to make money;

• attack the app, our servers or other Users (viruses, hacking, mass sending, automated copying of data…);

• use Balnz in any way the law forbids.

 

If you break these rules, we may act as explained in section 16.

 

11. People in your photo

 

If another person can be recognised in your photo, ask them first before you save it. If they are a minor, be even more careful: if in doubt, don't take the photo. Anyone who appears in a photo without wanting to can ask Balnz to remove it, even without a Balnz account (section 14). Balnz will then remove the photo.

 

12. Your photo stays yours

 

Your photo belongs to you. To run Community, you allow Balnz, free of charge and on a non-exclusive basis, to store it, resize it, show it to you and your friends, and combine it with the Balnz logo and the Challenge details when you share it on Instagram. This permission ends when the photo is deleted (backups are gone within 30 days at the latest). Balnz never uses your photo for its advertising, or for anything else, without asking you first.

 

13. Sharing on Instagram

 

• In the Feed, you can share your own photo on Instagram, never a friend's.

• When you tap the share arrow, Balnz prepares an image (your photo, the Balnz logo, the Diam's you won, the Challenge length, www.balnz.io) and opens Instagram. You decide whether to post it or not.

• On Instagram, your photo follows Instagram's (Meta's) rules and privacy policy. Balnz can no longer remove it: you delete it there yourself.

• Only share photos everyone in them agrees to.

• Bonus: you get 5 Diam's the first time you share a photo, once per photo. They are credited as soon as Instagram opens with your image: Balnz does not know whether you actually post it, and you are under no obligation to do so. We may change or stop this bonus for the future.

 

14. Reporting

 

In the app. A friend's photo breaks these rules? In the Feed, tap ⋮ on the photo, then "Report". It disappears from your Feed straight away, and a person on the Balnz team checks it.

 

By email. For everything else, email support@balnz.io:

• you don't have a Balnz account (for example, you are in a photo without wanting to be);

• you want to report a profile photo, a nickname, a person or someone's behaviour;

• you want to report illegal content.

 

In your email, tell us: what the problem is and why; where you saw it (nickname, date of the Challenge); your name and email address; and that this information is accurate to the best of your knowledge. You will get an acknowledgement, then our decision and how to contest it.

 

After a report, we tell you what we decided. The person you report is not told who reported them.

 

Emergency. If someone is in danger, call 112 first. A sexual image of a child can also be reported to Child Focus (116 000 or www.childfocus.be).

 

15. No longer seeing someone: Delete

 

• A photo. In the Feed, tap ⋮ on a friend's photo, then "Delete": this photo disappears from your Feed, on all your phones.

• A friend. In Profile › My Friends, swipe a friend to the left, then tap "DELETE". It happens straight away: you are no longer friends, on both sides. You no longer see their photos, and they no longer see yours. Balnz does not send them any message.

• Deleting a friend works as blocking in Community: it is how you stop seeing someone's Feed, and stop them seeing yours.

• You only become friends again if you win another group Challenge together. To avoid that, don't join their Challenges any more and don't send them invitations.

• If you end up in the same Challenge, they can still see your nickname and profile photo. If someone harasses you, report them (section 14): we can close their account.

 

16. How Balnz moderates

 

Who decides. Every report is reviewed by a person on the Balnz team. No automated tool decides for us.

 

How fast. Within 24 hours, 7 days a week. Serious content (a child in danger, a sexual image, a threat) is handled first.

 

What already protects you. Community is designed to limit risks: a photo is only posted if you win the Challenge, only your friends can see it, and it is deleted after 24 hours.

 

A late report. A Feed photo is deleted at the end of its 24 hours, even if a report is open. If we could not see it before, we decide on what remains: what the report says and the Challenge details (who posted, when, with whom). We can no longer remove the photo, since it no longer exists, but we can still warn its author, or suspend or close their account.

 

What we may do, depending on what we find:

• nothing, if the content follows the rules;

• remove the photo or the content;

• ask you to change your nickname or your profile photo;

• warn you;

• suspend your account for a limited time;

• close your account, for a serious or repeated breach.

 

We decide case by case, based on how serious it is, whether it happened before, and the intent. In an emergency, we may remove content before contacting you. If your account is closed for a serious breach, your remaining Diam's are lost.

 

We tell you why. If we remove your content or restrict your account, we tell you: what was removed or restricted, which rule applies, the facts we rely on, and how to contest it (section 17).

 

17. Contesting a decision

 

Don't agree with our decision, whether you posted the content or reported it? Email us at support@balnz.io within 6 months. It is free. A person on the team reviews the decision (if possible someone other than the person who made it) and replies to you.

 

You can also turn to the Consumer Mediation Service (www.consumerombudsman.be) or to the courts. For your personal data, you can also contact the Data Protection Authority (www.dataprotectionauthority.be).

 

18. Abuse and danger

 

• If someone often posts clearly illegal content, we suspend their account after a warning.

• If someone often sends clearly false reports, we stop handling their reports for a while, after a warning.

• If content suggests that someone's life or safety is at risk, Balnz informs the police.

 

19. What belongs to Balnz

 

The app, its name, its logo, its designs, its texts and its sounds belong to Balnz or its partners. They are protected by copyright and trademark law. Balnz lets you use the app for your personal use, as long as you have an account and follow these Terms. You may not copy, modify, resell or distribute the app or its elements, except where the law allows it.

 

20. The app may change

 

• We do our best to keep the app working, but it may be interrupted (maintenance, outage, an Apple or Google update, a network problem).

• We may add, change or remove features, to improve the app, for security or to comply with the law. If a change greatly reduces what you can do (for example the end of Rewards), we let you know in advance.

• If Balnz stops the service completely, we let you know at least 60 days before, so you can use your Diam's on the Rewards still available.

• Balnz needs a recent enough phone and system (for example iOS 17 or later for Screen Time on iPhone). Using the app uses mobile data, depending on your plan.

 

21. Liability

 

• Balnz is liable for its own faults, within the limits set by law.

• Balnz is not liable for:

  • damage caused by your own use of the app against these Terms;

  • content posted by other Users. When we are told about illegal or forbidden content, we act quickly (section 16);

  • services of other companies (Instagram, Apple, Google, partners for their products);

  • an interruption caused by an event we cannot control.

• Nothing in these Terms limits our liability for intentional or serious fault, for harm to a person's life or health, or the rights the law gives you as a consumer that cannot be taken away.

• If you break these Terms and this causes damage to Balnz or someone else (for example by posting someone's photo without their consent), you may be liable under the law.

 

22. Other companies' services

 

Statistics and crashes (Firebase). To understand how the app is used and to fix its crashes, the app uses Firebase, a Google tool. Firebase receives:

• usage events (for example: an account created, a Challenge started, won or lost);

• your phone's model and system, the app version and a technical identifier of the installation;

• an approximate location (country, region), which Google works out from the connection;

• in case of a crash, a technical report on what happened in the app.

 

Firebase never receives your name or your phone number. These statistics are part of how Balnz works: by using the app, you accept that they are collected. The details are in the Privacy Policy.

 

Other services. The app also works with Apple and Google (app stores, notifications, Screen Time), Instagram (sharing) and partner brands (Rewards). These services have their own terms. The www.balnz.io website and the app may contain links to other sites: Balnz does not control them and is not responsible for their content.

 

23. Deleting your account, or when we close it

 

• You can delete your account at any time: in the app, Profile › "Delete my account". Without the app, email support@balnz.io with your account's phone number.

• Your account is closed and its data is deleted straight away. We only keep your phone number and your account's dates, for 12 months, to prevent abuse. Your Diam's, Challenges and unused Rewards are lost. The details are in the Privacy Policy.

• We may suspend or close your account if you break these Terms (section 16).

 

24. When these Terms change

 

If we make important changes to these Terms, we let you know in the app before the change applies, and ask you to accept them again. If you don't agree, you can delete your account at any time. For a small change (a correction, a clarification), we publish the new version with its date.

 

25. A question, a complaint, a dispute

 

• Email us at support@balnz.io. We reply as soon as possible, and within 30 days at the latest.

• There is no deadline for making a complaint to us. Your consumer rights remain intact.

• If we can't reach an agreement, you can turn, free of charge, to the Consumer Mediation Service (www.consumerombudsman.be).

• These Terms are governed by Belgian law. In case of a dispute, the Belgian courts that have jurisdiction under the law can be seized. As a consumer, you keep the right to bring a case before the court where you live.

 

26. Other provisions

 

• If part of these Terms is not valid, the rest still applies. We replace it with a valid rule that is as close as possible.

• If we don't enforce a rule at some point, we do not give up the right to enforce it later.

• These Terms exist in French, Dutch and English. All three have the same value. If there is a difference, the meaning most favourable to you applies.

 

27. Contact us

 

One single address for everything: support@balnz.io. Write to it for:

• a question about Balnz, a complaint;

• reporting content or a person, contesting a moderation decision;

• your personal data, or deleting your account without the app.

 

It is also the point of contact required by the EU Digital Services Act, for Users as well as for Member State authorities, the European Commission and the European Board for Digital Services.

 

A real person answers you, in French, Dutch or English. Authorities may write to us in these three languages.

 

BALNZ SRL — Rue Jules Cockx 10, 1160 Brussels, Belgium — BE 1022.382.572